Customer service can sometimes be disappointing but I'm not here to rant about negatives today. Instead, I want to pass along my outstanding experience that I had with Echo Fly Fishing's warranty program. The first noteworthy fact is that I purchased 18 Echo Base 4/5 Fly Reels for my fly fishing club a couple of years ago. That is important because on Echo's website it states that there is a one year warranty on reels. I was told by Matt (owner of Rainbow Fly Shop) to send them an email and see if they might replace them or sell me some cheap replacement spools. I did just that and the exchange that took place is shown below.
They even got back to me within a couple of hours of emailing them! If you are considering purchasing a new rod, reel, or combo and are taking manufacturer warranties into account, then I would say that Echo would be a safe play.
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